FAQ

About your order

I placed an order but did not receive an email. What should I do?

Your order may not have been completed correctly or your email address may be incorrect. Depending on your email settings, emails from this site may be sorted into your spam folder. If you do not receive the email, please check your spam folder.

If you have set up domain-specific reception to prevent spam mail, etc., you will not be able to use the e-mail services of this website, so please set up domain-specific reception for "@ninjatokyo-proshop.jp". please.

If you still cannot confirm your email even after making the above settings, please contact us using the contact form.

I would like to combine multiple orders into one, is that possible?

Please note that we do not offer a service that combines multiple orders into one.

I would like you to issue a receipt. Is that possible?

It will be enclosed with the product.

About payment methods

What are the payment methods?

Credit card payment, Shopify Payment, and Amazon Pay can be used (tentative)

Can I change my payment method after placing an order?

You cannot change your payment method after your order is completed, so please be sure to check it when placing your order.

Regarding delivery

Can I choose the delivery company?

It will be delivered only by Yamato Transport.

Can I specify the delivery date and time of the product?

Please note that it is not possible to specify the delivery date and time.

I haven't received my product. What should I do?

Please check whether you have received the shipping completion email and check the delivery status using the shipping document number, or contact us using the inquiry form along with your order number.

Regarding order cancellation/changes

I would like to change the contents of my order. Is it possible?

As a general rule, we cannot accept changes due to the customer's convenience after the order has been completed. Please note.

I would like to cancel/return/exchange my order. Is it possible?

As a general rule, we cannot accept cancellations, returns, or exchanges due to customer convenience after an order has been completed. Please note.

I would like to change the arrival date and time of my product, what should I do?

Please contact us using the inquiry form, including your order number, name, and request.
If the date is approaching, we may not be able to accommodate your request. Please note.

About the site

How can I find products?

You can search by free word search using the search window on the site.

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